G. General terms and conditions applicable to ituta contracts

1. Backups: AOSIS hosted client backups are made daily by our Hosting Provider, by means of automatic systems. These are kept for two weeks, and rotated as such. These backups are for critical “roll back” and cannot be used frequently to restore minor issues. This gives us the option to roll back any client’s site/database to any day in the previous 14 days. Hard drives in our servers are made redundant by means of RAID 1, meaning that a second drive is always being mirrored off the first. A hard drive failure in one ofour servers will not bring the server and subsequently client sites down. Additionally, when working with client sites or databases, we make our own manual backups prior to the process. This ensures that anything can be rolled back in case of unforeseen issues while applying updates etc.
   
   No number of backup procedures will ever be enough, and safer will always be better. Therefore, we recommend that our clients not only rely on our tested and trusted systems, but also keep backups themselves. Elements like “courses” etc. can be backed up from the front ends of our sites (by admin enabled users), giving clients the freedom to backup their data whenever they feel obligated to do so. This also enables clients to keep ‘state backups’ and roll-back should user error or misunderstandings occur within organizations. While this is not mandatory, it is definitely recommended.
2. Copyright: All program code and trademarks relating to the application software, where applicable, will remain the property of AOSIS, and all course content will remain the property of the client. All program code developed for CLIENT, and trademarks related or associated with the application software and to which AOSIS is entitled, as and when supplied to CLIENT, will remain the exclusive intellectual property of AOSIS. As such, AOSIS may re-use and resultant intellectual property for the benefit of any other client or otherwise.
3. Client to provide at own cost all corporate graphics, colour schemes, and logos for customised templates.
4. Versions: New clients will receive the most current stable version of the LCMS. All LCMS upgrades to newer versions will be to the latest most stable version of the LCMS, which may not be the latest release.
5. New development and version upgrades: AOSIS endeavour to undertake all new developments to add functionality, or modify the way Moodle® works, in a modular architecture. This is to make version upgrades easier. The client must, however, note that any client requested code modifications may affect future version upgrade ability and the transfer of such non-standard features to the new version will be done against purchased development time and may therefore add cost to such version upgrades.
6. Date of activation: The site will be declared operational by the technical manager of AOSIS, which date will become the formal date of activation and the start of the first term of the hosting & guarantee contract.
7. Term of agreement: The contracts are for 12 months from date of activation of LCMS. AOSIS will notify client 2 months before expiry of contract of new terms and client must notify AOSIS at least 30 days before expiry of decision NOT to renew contract. Failure to notify AOSIS of termination in the prescribed period will automatically renew the agreement for another 12 month period.
8. Revision of fees structure: AOSIS reserves the right to review and implement revised fees on an annual basis with due notice to the client.
9. Terms of payment: Set-up and training costs are payable in advance for commissioning of work. Hosting fees will start on the date of activation. Hosting fees are invoiced one month in advance, and is payable before the end of the month in which the service is rendered. All amounts are due 30 days from the date of tax invoice.
10. Site visits: In the rare event that a site visit is required to resolve a client's problem, or to provide training or provide consultation services, the client will be responsible for travelling time and costs, and subsistence cost of AOSIS staff.
11. Training: Course fees at AOSIS venues will include refreshments and light meals. Learners are responsible for own transport, lodging and subsistence costs. Learners must provide own PC and internet connectivity unless arranged otherwise with AOSIS. Payment of course fees are required 7 days in advance to secure booking.
    
12. VAT: All costs in this document refer to South African Rand [ZAR] and exclude South African Value Added Tax (VAT)
13. International banking costs: International clients must pay all banking costs relating to transfer of funds to AOSIS' bank account. No international cheques are accepted.
14. Orders: All contracts are initiated on the receipt of a signed order and order number (where applicable), and will be subject to our standard service purchase terms and conditions.